Terms and Conditions
Last updated: May 16, 2026
Please read these terms and conditions carefully before using Our Service.
SMS POLICY:
By submitting your information on any webforms on this site, you’re giving Mama Maids Cleaning Service permission to communicate with you via call, text or email at times using automated technology. We promise to only communicate when necessary for things regarding your quote request, reminders or an occasional special offer. No purchase is required. If you ever change your mind reply END or STOP to any email or text message to immediately opt out. Standard text rates apply.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Country refers to: Iowa, United States
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mama Maids 906 Washington St, Pella, Iowa, 50219
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Service refers to the Website.
- Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
- Website refers to Mama Maids Cleaning Services LLC, accessible from Www.mamamaids.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Full Terms and Services and Contact
2026 Terms and Conditions
Terms of Service Contract, Employee and Client Agreement, Media Release, Liability Waiver and Privacy Policy
TERMS OF SERVICE, WAIVER, MEDIA RELEASE, PRIVACY & NON‑SOLICITATION
Trilux Management d/b/a Picket Fence Property Services under FN: Mama Maids, and Affiliates
(“Company,” “we,” “us,” or “our”)
Last updated: May 16, 2026
By requesting a quote, approving an estimate, scheduling or receiving services, accessing our website, communicating with us, or accepting or continuing employment with us, you acknowledge that you have read, understand, and agree to be legally bound by these Terms of Service, including the Liability Waiver, Media Release, Privacy Policy, and Non‑Solicitation provisions (collectively, the “Agreement”). If you do not agree, do not use our services or accept employment.
This Agreement applies to:
Clients and prospective clients; and
Employees and applicants (where indicated).
1. SCOPE OF SERVICES, PRICING & LABOR HOURS
1.1 Services. We provide residential and commercial cleaning and related property services, subject to the limitations in this Agreement and your specific scope of work or estimate.
1.2 Labor (Man) Hours vs. Clock Hours.
We measure work in labor hours (also called “man hours”), not just clock time:
1 technician × 4 clock hours (8:00–12:00) = 4 labor hours
2 technicians × 2 clock hours (8:00–10:00) = 4 labor hours
Your quote or estimate is based on labor hours and the described scope of work.
1.3 Estimates & The Right to Add Time.
One‑time deep cleans, first‑time cleans, move‑in/move‑out cleans, and similar projects are based on estimated labor hours.
If an estimate is given without an in‑person walkthrough, pricing may change based on actual conditions on arrival.
We reserve the right to recommend additional time and cost when actual conditions are more demanding than represented, including but not limited to:
Underrated dirt or buildup;
Extra clutter or disorganization;
Constant distractions or interruptions (chatting, children, pets, contractors, or other foot traffic).
If we anticipate exceeding the estimate, we will seek your approval before adding billable time where reasonably possible. If you decline additional time, we will do our best within the original estimate but may not complete all tasks to the same level of detail.
1.4 Frequency & Loyalty Pricing.
We offer:
One‑time general cleanings; and
Ongoing maintenance cleanings (weekly/bi‑weekly/tri‑weekly/monthly).
After a one‑time or initial deep clean, you may enroll in recurring maintenance at loyalty pricing, subject to availability. Due to demand, recurring spots are limited and not guaranteed.
1.5 Optional Add‑Ons (Upon Request, Extra Charge).
Available upgrades may include:
Interior of refrigerator(s)
Interior of oven(s)
Interior windows (priced per window)
Exterior windows (priced per window)
Carpet cleaning (priced per room)
Add‑ons must be requested in advance so we can schedule appropriate time and pricing.
1.6 Out‑of‑Scope Work.
We do not provide, among other things:
Any place that has been or currently smoked inShopping/errands;
High‑reaching windows or any cleaning above a 2‑step ladder;
Use of client ladders or standing on furniture;
Heavy lifting or moving furniture or appliances over 25 lbs;
Cleaning of litter boxes, feces, urine, human/animal waste, mold, or other infestations or biohazards (beyond minor bathroom areas);
Homes with active or prior smoking (see Section 2.4);
Construction cleaning, steam cleaning, carpet cleaning with steam devices (unless specifically contracted), patios, garages, TV/computer screens;
Inside curios, china cabinets, stocked cabinets, or drawers or dusting/moving of antique or other highly valuable or collectible items;
Areas behind closed glass/solid doors on shelving units or furniture;
Heavily soiled/hoarder or multiple‑pet situations that exceed our standard scope;
Hard water/mineral removal that may risk damaging hardware or surfaces.
If we determine a property is beyond our scope (e.g., hoarding, active pests/insects, cockroach/bed bug activity, mold, human/animal waste, or similar hazards), we may decline or discontinue service and, when possible, refer you elsewhere. The applicable cancellation/lockout/service fees will apply if work cannot proceed.
2. CLIENT PREPARATION, SAFETY & ACCESS
2.1 Client Prep.
To enable efficient, thorough cleaning, you agree to:
Tidy & Declutter: Pick up toys, laundry, dishes, and general clutter so we can focus on cleaning. In heavily cluttered areas, we will clean around items only.
Bedding: Remove personal items from beds. If linen changes are included, set out clean sheets in an accessible place.
Toilet Brushes: Provide a toilet brush or wand in every bathroom; we do not carry soiled brushes from room to room or between homes. Without a brush/wand, we will not clean the toilet interior.
Paper Towels: Make at least one roll of paper towels available for our use at each clean.
Dust Resettlement: Some dust may become airborne and resettle after we leave, especially following deep cleans or in homes that have not been cleaned regularly. This is normal and not a defect in service.
2.2 Home Temperature & Adjustments.
For staff safety, you agree to maintain indoor temperature below 72°F in summer and above 66°F in winter.
Our technicians may temporarily adjust your thermostat during the clean for safety and comfort and will return it to its prior setting upon departure.
If temperature is extreme or unsafe, we may stop work and charge applicable fees.
2.3 Access, Codes & Lockouts.
You are not required to be home, but you must provide working keys, garage/door codes, and alarm codes before the appointment.
If we cannot gain entry, are turned away, or are otherwise prevented from working (locked doors, wrong codes, refusal of entry, hazards, etc.), you will be charged a lockout/cancellation fee as outlined in Section 3.4.
2.4 Smoking Policy.
We do not service homes that are currently or formerly smoked in (including cigarettes, vaping, or other indoor smoking), due to quality, safety, and supply concerns.
If evidence of smoking is detected upon arrival or during service, we will stop work immediately, discontinue service, and charge 100% of the scheduled service price for that visit. No further service will be provided until full remediation has been completed and verified to our satisfaction.
2.5 Hazards, Weapons & Drugs.
If technicians encounter weapons, illegal drugs, or other unsafe/unsanitary conditions (including infestations such as cockroaches or bed bugs, significant mold, human or animal waste), they may leave immediately.
In such circumstances, up to the full scheduled service rate may be charged to cover lost time and scheduling impact.
2.6 No Biohazard / Infestation Cleanup.
We do not clean feces, litter boxes, significant urine, or other bodily fluids, and we do not remediate infestations (mold, cockroaches, bed bugs, etc.). We can refer you to specialized remediation providers.
2.7 Safety First – Physical Limits.
For insurance and safety reasons, our staff:
Do not climb higher than a 2‑step ladder;
Do not use client ladders or stand on furniture;
Do not move heavy furniture or appliances;
Do not lean over railings, balconies, or similar edges;
Do not use steam‑powered equipment (including steam mops and steam vacuums).
Items beyond reasonable reach will be dusted with extension tools when possible.
3. SCHEDULING, CANCELLATIONS, RESCHEDULES & SKIP FEES
3.1 Appointment Confirmations & Reminders.
Automated texts/emails are sent 3 days and 1 day before your appointment as a courtesy; your schedule is always visible in your client portal.
These reminders are not a contract, and appointments may be adjusted due to illness, staffing, or other factors; updated notifications will be sent when possible.
3.2 Standard Cancellation/Reschedule Policy.
Cancellations and reschedules now require 48 hours’ notice:
48 hours or more: No cancellation fee.
Less than 48 hours but more than 24 hours: 25% of the scheduled service price.
Less than 24 hours but more than 2 hours: 50% of the scheduled service price.
Less than 2 hours’ notice or same‑day denial of entry / refusal of service: 100% of the scheduled service price.
3.3 Lockouts & Inability to Service.
If we arrive and cannot perform the service due to:
Locked doors, wrong or missing codes, no key;
Being turned away or denied entry;
No running water, electricity, working heat, or A/C;
Conditions that are hazardous or outside our scope (see Sections 1.6 and 2.5–2.6);
the applicable fee above will apply (up to 100% of the service price, depending on timing and circumstances).
3.4 Recurring Clients – Skipped Visits.
For weekly, bi‑weekly, tri‑weekly, or monthly clients, skipping a scheduled visit (with proper notice) results in a skip fee of the current hourly billable rate added to your next service.Additionally, because more time passes between cleans, your next service may require extra labor hours and cost.
3.5 Illness.
If anyone in the home has a contagious illness (COVID‑19, flu, cold, pneumonia, chickenpox, mono, etc.), you agree to promptly reschedule. We reserve the right to refuse or discontinue service under such conditions.
3.6 Deposits for Certain Services.
The following services require a 50% non‑refundable deposit to secure your booking; the remaining balance is auto‑charged upon completion:
Initial deep cleans / first‑time cleans;
Move‑in / move‑out cleans;
Flash sale or priority/emergency cleans;
Other specially designated services in your quote.
If you cancel or reschedule outside the allowed window, the deposit is retained and additional fees may apply as described above.
4. PAYMENT TERMS & ESTIMATE VALIDITY
4.1 Payment Timing & Method.
Unless otherwise stated in writing, payment is due upon completion of service.
A credit card must be kept on file and will be charged automatically upon job completion, unless we have agreed in writing to another payment method.
For certain invoices sent after service, payment is due within 24 hours of invoice receipt.
4.2 Late Charges & Interest.
If any amount remains unpaid when due, we may charge interest up to the maximum allowed by law. (If your estimate or invoice specifies a lower contractual rate, that lower rate will govern to the extent not prohibited by law.)
We may pause or discontinue services for delinquent accounts and may refer unpaid balances to collections. You are responsible for collection costs, including reasonable attorneys’ fees, as permitted by law.
4.3 Invoice Delivery.
Invoices may be delivered via text, email, or client portal. Failure to review or access your invoice does not extend the due date.
4.4 Estimate Validity.
Unless otherwise stated, written estimates are valid for 30 days. After that time, prices and terms may change. By approving a quote or estimate (including electronically), you:
Acknowledge we schedule work in advance and reserve staff/time; and
Agree that cancellations are subject to the fees described in Section 3.
5. BREAKAGE, PRE‑EXISTING DAMAGE & SPECIAL SURFACE WAIVERS
5.1 Breakage & Incident Reporting.
We take reasonable care when cleaning.
If breakage occurs:
Technicians will document and photograph the damage where possible and report it to the office promptly.
We review each incident on a case‑by‑case basis and will make it right when the damage is clearly attributable to us and not to pre‑existing conditions.
You must report any unnoticed breakage, with photos, within 24 hours of service.
5.2 Loose / Unstable Items (Booby Traps).
We are not liable for damage to items that are inherently unstable or improperly installed, including:
Floating or poorly anchored shelves;
Loosely hung frames;
Unmounted or poorly mounted decor;
Top‑heavy items or wobbly objects.
You agree to secure or remove such items from areas we clean, or accept the risk.
5.3 Glass Shower Doors & Bathroom Glass.
You acknowledge that glass doors and panels can spontaneously crack or shatter without warning.
You warrant that glass is in good, defect‑free condition and that you have disclosed any cracks, webbing, or prior damage.
To the fullest extent permitted by law, you agree to hold the Company harmless and not liable for any damage or injury arising from spontaneous glass failure or pre‑existing weaknesses.
5.4 Wood Floors.
You agree to disclose any known sensitivities, damage, or special care requirements for wood floors.
Certain cleaning processes and normal moisture may affect wood, particularly older, unsealed, or previously damaged flooring.
You agree to hold the Company and its affiliates harmless and not liable for damage to wood floors arising from reasonable cleaning activities.
5.5 Tile, Marble, Stone & Other Porous Materials.
You are responsible for ensuring tile, stone, grout, marble, and other porous surfaces are properly sealed and for disclosing any issues prior to service.
You agree we are not liable for damage to unsealed/improperly sealed surfaces or changes in appearance caused by normal cleaning processes, and you agree to hold us harmless from related claims.
5.6 Blinds & Windows.
Due to age, material variability, and pre‑existing conditions:
We cannot accept responsibility for damage to blinds or windows, including brittle slats, chipping paint, or failing mechanisms.
Unless otherwise specified, blinds and windows are feather‑dusted only.
If you do not want certain blinds or windows cleaned, you must notify us in advance; we will note this on your account.
5.7 Hard Water & Mineral Deposits.
We do not guarantee removal of hard water, calcium, lime, or other mineral deposits.
Aggressive chemicals or methods may be outside our standard scope and can damage finishes.
You agree we are not responsible for incomplete removal or for damage from reasonable attempts to reduce buildup where deposits are heavy or longstanding.
5.8 Bleach & Client‑Supplied Products.
We may use bleach where necessary, particularly for sanitation and heavy buildup. You agree we are not liable for damage from reasonable bleach use.
If you request use of your own cleaning products, you must provide the product label and Safety Data Sheet (SDS) information to our office in advance so we can maintain OSHA‑compliant documentation.
We reserve the right to refuse use of any product we deem unsafe or incompatible with our policies. If we use client‑supplied products at your request, you assume all associated risk.
6. SATISFACTION & NOTICE OF ISSUES
6.1 Quality Concerns.
If you have a concern with your cleaning:
Contact us within 24 hours of service;
Text photos and a description to (641) 651‑0350 or email the office.
We will make reasonable efforts to resolve valid concerns but are not responsible for new dirt, footprints, or use of the space after we leave.
7. STAFF, PETS & CONDUCT
7.1 Staff & Supervision.
All employees undergo background screening and training. You agree to:
Treat technicians with courtesy and respect;
Refrain from directing or confronting staff with complaints on‑site; instead, contact the office so we can manage performance and resolve issues.
7.2 Pets.
We welcome pets, subject to:
You securing animals that may bite, scratch, interfere with cleaning, or escape when doors open;
Our staff not cleaning pet accidents (urine, feces, vomit). We can refer you to bio‑cleaning specialists.
7.3 Harassment & Safety.
We may terminate or refuse service if staff encounter harassment, threats, discrimination, or unsafe conditions of any kind.
8. MEDIA RELEASE
8.1 Property Photos.
Technicians may take before/after photos of areas we clean for documentation, training, and marketing. If you do not want photos taken/used:
You must notify us in writing before your appointment.
If you do not opt out, you grant us a non‑exclusive, worldwide, royalty‑free license to use such images (without naming you) internally and for promotional purposes.
8.2 Individual Media Release (Clients & Employees).
If you participate in any photo/video session or event with us, you:
Irrevocably grant the Company and its affiliates a perpetual, worldwide, royalty‑free license to use your name, voice, likeness, image, and biographical information (“Speaker Information”) and any photos, video, audio, or other materials of you (“Materials”) in any media now known or later developed for marketing, training, or educational purposes;
Authorize us and our designees to edit, crop, adapt, create derivative works from, publish, distribute, display, and otherwise use the Materials and Speaker Information, and to share them with third parties for such purposes;
Waive any right to royalties or other compensation;
Waive any right to inspect or approve use;
Acknowledge that the Company owns the Materials and associated copyrights; and
Release and agree to indemnify and hold the Company harmless from any claims arising from such uses, including defamation, invasion of privacy, or misrepresentation due to editing or reproduction.
If you do not consent, you must decline participation in media activities and notify us in writing.
9. NON‑SOLICITATION, NON‑COMPETITION & EMPLOYMENT TERMS
The following applies to clients and employees; additional terms apply to employees under separate Employment Agreements.
9.1 Non‑Solicitation of Employees/Clients.
Employees agree not to solicit Company clients or perform competing services for them outside the Company during and for two (2) years after employment.
By hiring us, clients agree not to hire, solicit, engage, or accept services directly from any Company employee or contractor outside the Company during active service and for two (2) years after the last service date.
9.2 Non‑Competition (Employees).
Employees agree that during employment and for two (2) years after termination (voluntary or involuntary), they will not directly or indirectly work for, own, or otherwise participate in any residential or commercial cleaning or maid service within 100 miles of Pella, Iowa, as detailed in their Employment Agreement.
9.3 Liquidated Damages & Remedies.
If a client or employee breaches the non‑solicitation or non‑competition provisions:
The breaching party shall pay the Company $3,600 per affected client or employee as liquidated damages (not a penalty), plus any additional actual damages and reasonable attorneys’ fees; and
The Company may seek injunctive relief and all other remedies available at law or in equity.
9.4 At‑Will Employment.
Employment with the Company is at‑will and may be terminated at any time by either party, with or without cause and with or without notice, as set forth in the Employment Agreement.
10. PRIVACY POLICY
We collect and use personal data in accordance with our Privacy Policy, which is incorporated by reference into this Agreement. In summary:
We collect identifiers (name, email, phone, address), usage data (IP, device info, pages visited), and communication data (SMS/MMS, email, social messages).
By providing contact information, you consent to receive operational and limited promotional messages via SMS/MMS, email, and social media. You may opt out of marketing at any time by following the instructions in the message or contacting us.
We use cookies and similar technologies on our website.
We implement reasonable security measures but cannot guarantee absolute security.
You may request access, correction, or deletion of your data where permitted by law.
For the full, current Privacy Policy, contact info@picketfencepropertyservices.com or see our website.
11. LIMITATION OF LIABILITY & INDEMNIFICATION
11.1 Limitation of Liability.
To the fullest extent permitted by law, the Company and its owners, officers, directors, employees, agents, and affiliates shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages; or
Any loss of profits, revenues, data, or business opportunities;
arising out of or related to our services, this Agreement, or your use of our website or communications, even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.
11.2 Indemnification.
You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of this Agreement;
Your misuse of the services;
Conditions in your property, including undisclosed hazards or defects; or
Your use of, or our authorized use of, any Materials under the Media Release.
12. GOVERNING LAW, DISPUTE RESOLUTION & MISCELLANEOUS
12.1 Governing Law & Venue.
This Agreement is governed by the laws of the State of Iowa, without regard to conflict‑of‑law rules. Unless otherwise required by law or a written arbitration clause in a specific estimate or contract, any action shall be brought exclusively in the state courts of Marion County, Iowa, and you consent to their jurisdiction.
12.2 Arbitration (If Stated in an Estimate/Contract).
If your signed estimate or contract specifically requires arbitration, then any dispute arising out of that estimate/contract shall be resolved by binding arbitration before a single arbitrator in the specified county in Iowa. The prevailing party shall be entitled to reasonable attorneys’ fees and costs, and judgment on the arbitrator’s award may be entered in any court with jurisdiction.
12.3 Severability.
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.4 Entire Agreement & Modifications.
This Agreement, together with any signed estimates, scopes of work, and Employment Agreements, constitutes the entire agreement between you and the Company regarding its subject matter and supersedes prior oral or written understandings. We may update these Terms by posting a revised version or otherwise providing notice. Continued use of our services after changes constitutes acceptance of the revised Terms.
12.5 Electronic Signatures.
By clicking “I agree,” typing your name, checking a box, or otherwise electronically indicating acceptance (including approving a quote, scheduling service, or accepting employment), you agree that your electronic signature is the legal equivalent of a handwritten signature.
Contact Information
Trilux Management d/b/a Picket Fence Property Services Mama Maids
Pella Office: 906 Washington Street Pella IA 50219
Mailing Address: 906 Washington Street Pella IA 50219
Ottumwa Office: 301 West Second Street Suite 8 Ottumwa IA 52501
Phone: 641‑651‑0350
Client Email: info@mamamaids.com
If you would like a copy of these Terms of Service, please email us.
Privacy Policy
Last updated: May 15, 2026
Trilux Management doing business as Picket Fence Property Services Mama Maids ("Company," "we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you interact with us, including via our website, SMS/MMS, email, social media, and other electronic messaging services.
By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Interpretation and Definitions Interpretation Words with capitalized initial letters have meanings defined below. These definitions apply regardless of whether the terms appear in singular or plural form.
Definitions Account: A unique account created for you to access parts of our Service.
Company: Refers to Trilux Management doing business as Picket Fence Property Services Mama Maids, 906 Washington Street Pella, IA 50219.
Cookies: Small files stored on your device that collect data on your activity and preferences.
Device: Any device capable of accessing our service, such as a computer, tablet, or mobile phone.
Personal Data: Any information that can identify an individual.
Service: Refers to the Website and associated services offered by Trilux Management doing business as Picket Fence Property Services.
You: The individual accessing or using the Service.
SMS, MMS, Email, and Social Media Messaging Privacy By completing any forms on this website, you're giving Trilux Management doing business as Picket Fence Property Services permission to communicate with you via call, text, or email, sometimes using automated technology. We promise to only communicate when necessary for things regarding your quote request, reminders, or an occasional special offer. No purchase is required. If you ever change your mind, reply END or STOP to any email or text message to immediately opt-out. Standard text rates apply.
Types of Data We Collect Personal Data We may collect various types of personal information, including but not limited to:
Name Email address Phone number (including for SMS/MMS communication) Address, ZIP code, city, and state Social media usernames and interactions
Usage Data Usage data is automatically collected when using our services, including:
IP address Browser type and version Pages visited and duration Mobile device data, such as operating system and unique identifiers
Tracking Technologies and Cookies We use cookies, beacons, and similar technologies to track your interactions with our service. You can adjust your browser settings to manage cookies, but this may impact your experience.
Use of Your Personal Data We may use your personal data for the following purposes:
To Provide and Maintain the Service: Ensuring seamless operation and personalization of your experience.
To Communicate with You: We may contact you through SMS, MMS, email, and social media platforms for administrative updates, promotional content, or general customer service.
For Promotional Messaging: If you consent, we may send you marketing communications through multiple channels, including SMS/MMS, email, and social media.
To Improve Our Services: Your data helps us evaluate trends and enhance our service offerings.
For Legal and Compliance Purposes: We may disclose your information as required by law.
Security of Your Personal Data We are committed to the security of your data. We employ robust technical, physical, and administrative safeguards to protect your data from unauthorized access, loss, or misuse. Measures include, but are not limited to:
Encryption: Personal data shared via SMS, MMS, email, and other electronic messaging is encrypted where possible.
Access Controls: Only authorized personnel have access to personal data, and access is limited to those who need it for their role.
Data Minimization: We collect only the information necessary for the services we provide.
Network Security: Firewalls, antivirus software, and monitoring tools are implemented to prevent data breaches.
Third-Party Providers: We ensure that any third-party providers processing your data also have strong security protocols.
Despite our best efforts, no system is completely secure. You acknowledge that any data transmission carries inherent risks, and we cannot guarantee absolute security.
Data Retention We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Upon request, we will delete or anonymize your data.
Your Data Protection Rights Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Request corrections to any inaccurate data.
Deletion: Request deletion of your data, subject to legal requirements.
Opt-out: Unsubscribe from any promotional messages.
Children's Privacy Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from them. If you are a parent and believe we have collected such data, please contact us to have it removed.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be communicated through email or a prominent website notification.
Contact Us If you have questions about this Privacy Policy or your personal data, you can contact us at:
Email: info@mamamaids.com
If you have any questions about these Terms and Conditions, You can contact us:
- By phone number: (641) 651-0350
